While we are subject to the circumstances due to Covid 19 SchoolShopSales has had to modify its Returns Policy slightly to take into account the fact that schools, who we normally work with to collect returns and issue replacements, are not in a position to do so for the foreseeable future.

Nonetheless we intend to maintain our policy of no quibble replacements so we have had to introduce a revised way of returning unwanted or incorrect items to us and for reissuing replacements.

All returns need to start with an email to uniform@schoolshopsales.com detailing your order number and explaining which items you are looking to return or replace. We will contact you with a Returns Authorisation Form which you will need to print and include in your returned package. This will include the returns address.

If you would like the items replaced then we will send an email with a payment request for £2.50 to cover part of the cost or resending the items to you. Once this has been paid we will produce and dispatch your replacement items.

Please follow the same process for refunds which will be made directly back to the card that made the original order.

If any of the items are faulty we ask you to photograph the fault and email us at uniform@schoolshopsales.com – this allows us to verify the issue and maintain social distancing. Please include the description of the item in question and we will issue a replacement as soon as we can. There is of course no charge for this. Depending on what the manufacturer requests we may arrange to collect the item or ask you to dispose of it.

We are happy to answer any questions where possible so please call us on (01926) 800026 between 8am and 6pm every week day.